We are now looking for a talented Senior IT Support Officer (Digital Workplace Solutions) to be part of our dynamic team based at our headquarters in One Island East.  The incumbent will be reporting to our Manager, IT Operations and Assistant Manager, IT Operations for digital workplace transformation project planning, implementation and daily support.

Key Responsibilities are:

• Responsible for business demand analysis, solution providing and successful project delivery
• Provide subject matter expertise when collaborating on cross platform projects with teams responsible for Windows 10, Apple and Mac
• Provide project and vendor management 
• Provide tier 1-3 end user support in all IT aspects, including VIP support
• Provide Office 365 and hybrid cloud administration and support  
• Plan and conduct system and applications training to users
• Formulate the operation manuals, policies, and procedures
• Prepare management reports on IT services performance

Together with creativity, integrity and passion, our ideal staff should be:

• Degree or Diploma in Computer Science or related disciplines
• Minimum 4 years’ experience in digital workplace solution
• Desire to learn and adapt to new technology
• Excellent analytical, problem-solving and critical thinking skills
• Advanced SharePoint Development and Administration skills
• Experience with Data Migration to Office 365 and SharePoint Online
• Experience with PowerShell, .NET, C# and other custom tool / app development
• Experience with Power Apps and Power Automate
• Experience in project coordination with internal parties and vendors
• Working knowledge in configuration and support of Windows 10, Office 365
• Experience on implementation of Teams voice is an advantage 
• Good communication and problem-solving skills, willing to learn, energetic and conscientious
• Fluency in spoken and written English
• Fluency in Mandarin

You are invited to submit your application via the Apply button.

If we have not contacted you within six weeks after your submission, please consider your application be unsuccessful this time. The personal data of unsuccessful candidates collected for this recruitment exercise will be kept for 12 months from its completion and thereafter destroyed. Information provided will be used for recruitment and appointment purpose only. The Company will handle all personal data confidentially in accordance with the principles laid down in the Personal Data (Privacy) Ordinance.