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Customer Services Officer (Native Putonghua-speaking) - Citygate (Ref: OS00026)
Job reference no. : OS00026
Customer Services  |  Permanent  |  Tung Chung
01 Apr 2022
Customer Services  |  Permanent  |  Tung Chung
01 Apr 2022

About our role

We are now looking for a talented Customer Services Officer to be part of our dynamic team.  The incumbent will serve as an ambassador to meet and greet tourist shoppers at the Customer Care Centre. He/ She will be responsible for introducing centre facilities, promoting mall offerings and providing Lantau travel information to tourists in Putonghua. Other duties include handling customer inquiries and complaints, supporting loyalty program and marketing activities and performing administrative duties.

Together with creativity, integrity and passion, our ideal staff should be

  • HKDSE holder/ Form 7 or above

  • Minimum 2 years’ relevant experience in customer service or hospitality industry

  • Presentable, proactive and pleasant 

  • Excellent customer service attitude, communication and interpersonal skills; ability to work with people at all levels and with minimum supervision

  • A native speaker of Putonghua

  • Proficient in computer skills such as MS Word and Excel

  • 5-day work; willing to work on roster basis 

Join us

You are invited to submit your application via the Apply button.

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.

If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region’s Personal Data (Privacy) Ordinance.

To find out more about Swire Properties’ Sustainable Development (SD) 2030 Strategy, especially in the area of People, visit

© Swire Properties Limited 太古地產有限公司

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