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Business Analyst - Data Analytics & Insights (Ref: OS00159)
Job reference no. : OS00159
Data Analytics and Insights  |  Contract  |  Quarry Bay
05 Apr 2022
Data Analytics and Insights  |  Contract  |  Quarry Bay
05 Apr 2022

About our role

We are now looking for a talented Business Analyst to be part of our team based at our headquarters in One Island East. The candidate will be responsible for end-to-end process of digital campaign management and delivery as well as supporting in data-driven mar-tech projects.

Responsibilities will include

  • Gather, consolidate business requirements from multiple stakeholders and translate into functional requirements

  • Be the key contact point to communicate with other internal teams to drive Salesforce Marketing Cloud (SFMC) journey building or other system projects

  • Work with development team to find out solution design, communicate with users and ensure the proposed design can fulfill business requirement

  • Support agile / scrum activities and write documentations for knowledge management purposes

  • Prepare test cases and drive cross-system troubleshooting

  • Write and execute database query as part of the troubleshoot step

  • Involve in the end-to-end process of change including user requirement validation, design verification, test cases writing, test period planning and execution

  • Meet and coordinate with inter-departmental business stakeholders to identify business needs, establish project goals, scopes and requirements for new systems and systems enhancement

  • Bridge the gaps between IT and business users to facilitate discussions, assess business processes, conduct cost-benefits analysis and determine requirements

Together with creativity, integrity and passion, our ideal staff should be / have

  • University graduate in Computer Science/ Computer Engineering/ Information Systems or a related discipline

  • At least 4 years of working experience with a minimum of 2 years in Business Analyst role, preferably on CRM / loyalty program system

  • Proficient in SQL scripting skills

  • Experience working under scrum or other agile frameworks is a plus

  • Knowledge and experience in Salesforce Marketing Cloud, agile tools like JIRA, Confluence is a plus

  • Good communication, negotiation and interpersonal skills

  • Good knowledge of CRM best practices and a good sense of business solutions

  • Proficient in spoken English, Cantonese and Putonghua

Join us

You are invited to submit your application via the Apply button.

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.

If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region’s Personal Data (Privacy) Ordinance.

To find out more about Swire Properties’ Sustainable Development (SD) 2030 Strategy, especially in the area of People, visit

© Swire Properties Limited 太古地產有限公司

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