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Senior Customer Services Officer - Pacific Place (Ref: OS00187)
Job reference no. : OS00187
Customer Services  |  Permanent  |  Admiralty
01 Aug 2022
Customer Services  |  Permanent  |  Admiralty
01 Aug 2022

About our role

We are now looking for a talented Senior Customer Services Officer to be part of our dynamic team.  The incumbent will be responsible for maintaining the operations and the performance of the customer services counters in Pacific Place, including arranging roster, coaching subordinates and coordinating with Customer Services Manager and Building Management Team to implement different activities.  He / She will provide high quality customer services to shoppers in the mall.  Other than handling inquiries and complaints at information desk, he / she will also participate in various promotional activities.

Together with creativity, integrity and passion, our ideal staff should be / have

  • Form 7 or above 

  • Minimum 4 years’ relevant experiences in customer service & hospitality industry

  • Supervisory experience is a plus

  • Excellent customer service attitudes, communication and interpersonal skills; ability to work with people at all levels & with minimum supervision

  • Presentable, proactive and pleasant personality

  • Fluent in spoken English and Chinese, including Cantonese and Putonghua

  • 5-day work; Willing to work on roster basis

  • Candidates with experience in serving premium members, working at and managing premium lounges will be a plus

Join us

You are invited to submit your application via the Apply button.

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.

If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region’s Personal Data (Privacy) Ordinance.

To find out more about Swire Properties’ Sustainable Development (SD) 2030 Strategy, especially in the area of People, visit

© Swire Properties Limited 太古地產有限公司

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