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Assistant Ice Rink Manager (Ref: OS00305)
Job reference no. : OS00305
Customer Services  |  Permanent  |  Taikoo
11 Aug 2022
Customer Services  |  Permanent  |  Taikoo
11 Aug 2022

About our role

We are looking for a talented Assistant Ice Rink Manager to be part of our dynamic team.  Reporting to the Ice Rink Manager, the candidate will be assisted Ice Rink Manager in the daily operation of the Cityplaza Ice Palace.  Duties include organising promotional activities & retail management, providing reports to the Ice Rink Manager and develop training programme for staff.

Responsibilities will include

  • Implementing operational policies & procedures, preparation works & staff arrangement for ice shows, competition, and rink rental

  • Preparing routine reports such as income report, customer feedback, market research & provide recommendations

  • Organising skate shop promotional activities, conducting internal auditing activities for income and inventory management control

  • Handling customer enquiries and complaints, and ensure the safety, cleanliness and quality of ice rink

  • Handling staff recruitment & supervision, conducting performance review and implementation of in-house training programmes, as well as preparing duty roster, job allocation and staff payroll

  • Managing skating school related operations and activities, such as coach and frontline staff supervision, system enhancement, handling ISI recreational sport, ice hockey, curling & arranging VOI core programme

Together with creativity, integrity and passion, our ideal staff should be / have

  • Diploma holder preferably in Business Administration or Hospitality Management

  • Minimum 2 years’ experience of retail or hospitality management

  • Customer service oriented

  • Fluent spoken and written English, Cantonese and Putonghua

  • Good computer skills on MS Word, Excel

  • Willing to work on shift (5 days work week; 9:30am – 6:00pm or 2:00pm – 10:30pm)

Join us

You are invited to submit your application via the Apply button.

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.

If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region’s Personal Data (Privacy) Ordinance.

To find out more about Swire Properties’ Sustainable Development (SD) 2030 Strategy, especially in the area of People, visit

© Swire Properties Limited 太古地產有限公司

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