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Customer Services Officer - Cityplaza (Ref: OS00024)
Job reference no. : OS00024
Customer Services  |  Permanent  |  Taikoo
31 Jul 2023
Customer Services  |  Permanent  |  Taikoo
31 Jul 2023

About our role

We are now looking for a talented Customer Services Officer to be part of our dynamic team. The incumbent will be responsible for offering quality customer services to shoppers and tourists at Cityplaza. Major duties include handling inquiries and complaints at the designated / information counter, providing operational support for the loyalty programme, and participating in various promotional activities. In addition, the role needs to handle the membership related matters, manage the VIP concierge areas in organised ways, and be responsible for its inventory control and stock replenishment.

Together with creativity, integrity and passion, our ideal staff should be
  • HKDSE/ HKALE or above
  • Minimum 1 year’s relevant experience in customer service & hospitality industry; Preferably with shopping mall experience
  • Candidates with experience in serving premium members, working at and managing premium lounges will be a plus
  • A Strong relationship builder who is solutions-oriented
  • Excellent communicator who can clearly and effectively communicate to diverse groups of audiences
  • Proactive and pleasant personality
  • Fluent in spoken English and Chinese, including Cantonese and Putonghua
  • Basic computer skills such as Excel, Word, etc
  • 5-day work with 9 hours daily, willing to work on a roster basis
Join us

You are invited to submit your application via the Apply button.

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.

If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region’s Personal Data (Privacy) Ordinance.

To find out more about Swire Properties’ Sustainable Development (SD) 2030 Strategy, especially in the area of People, visit

© Swire Properties Limited 太古地產有限公司

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