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Community Relations & Administration Manager (Residential Community) - Taikoo Shing (Ref: OS00020)
Job reference no. : OS00020
Customer Services  |  Permanent  |  Taikoo
21 Oct 2021
Customer Services  |  Permanent  |  Taikoo
21 Oct 2021

About our role

We are now looking for a talented Community Relations & Administration Manager to be part of our dynamic team. Reporting to the Chief Estate Manager, the incumbent is required to strengthen ties with internal and external stakeholders of the residential community at Taikoo Shing, including but not limited to employees, internal departments, residents, district councillors and government organisations. 

Responsibilities will include
  • Formulate communications strategies and plan for both internal and external stakeholders 
  • Identify and connect with appropriate partners for executing a range of recreational /community programmes for residents
  • Be a gatekeeper of all the communications collateral, leaflets and newsletter
  • Identify and implement possible enhancement areas such as process improvement and workspace enhancement 
  • Oversee complaint handling portal and guide team members on categorizing complaints
  • Managing crisis management process and procedure
  • Responsible for attending residents’ meetings and preparing relevant documentation
  • Manage recreational facilities that including swimming pools and tennis court
Together with creativity, integrity and passion, our ideal staff should be
  • University degree in Social Sciences or equivalent disciplines
  • Minimum 8 years’ experience in Facilities Management  or in a similar environment in which 5 years in supervisory level 
  • Experience in estate management would be an advantage
  • Attention to details, be a self-starter and good team leader
  • Sensitive to interpersonal relations with good communication skills 
  • Good understanding of public affairs and community relations matters
  • Very flexible and able to adapt to changing environments
  • Strong stakeholder management skills
  • Required to work afterhours / weekend when necessary
  • Strong language skills; fluency in spoken and written English and Cantonese
  • IT literate
Join us

You are invited to submit your application via the Apply button.

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.

If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region’s Personal Data (Privacy) Ordinance.

To find out more about Swire Properties’ Sustainable Development (SD) 2030 Strategy, especially in the area of People, visit

© Swire Properties Limited 太古地產有限公司

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