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Customer Services Officer - Pacific Place
Job reference no. : OS00766
Customer Services  |  Permanent  |  Admiralty
09 May 2024
Customer Services  |  Permanent  |  Admiralty
09 May 2024


A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

While we expect our People to deliver game-changing work, what matters most is that our colleagues grow and reach their full potential no matter what stage of their career they’re at. This means empowering them so they can always do what they love and what they’re best at.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are currently looking for a Customer Services Officer to join our Building Management Team in Hong Kong’s premier lifestyle hub - Pacific Place. It is the ultimate place to shop, dine, work, play and relax.  Our team is specialized in providing quality customer services to our premium members and shoppers.


  • Handle customer enquiries, feedback and complaints
  • Participate in various exhibitions, events and other promotional activities
  • Support the loyalty programme operation, handle the membership related matters and manage the VIP concierge areas
  • Diploma holder or above
  • Minimum 2 years’ relevant experiences in customer service & hospitality industry
  • Candidates with experiences in serving premium members, working at and managing premium lounge will be highly preferred 
  • Excellent communication and interpersonal skills
  • Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
  • Builds partnerships and works collaboratively with others to meet shared objectives
  • Ability to rebound from setbacks and adversity when facing difficult situations
  • Presentable, proactive and pleasant personality
  • Fluent in spoken English and Chinese, including Cantonese and Putonghua
  • 5-day work; Willing to work on roster basis
  • We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
  • HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

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