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Customer Services Officer - Cityplaza
Job reference no. : OS00755
Customer Services  |  Permanent  |  Taikoo
09 May 2024
Customer Services  |  Permanent  |  Taikoo
09 May 2024


A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

While we expect our People to deliver game-changing work, what matters most is that our colleagues grow and reach their full potential no matter what stage of their career they’re at. This means empowering them so they can always do what they love and what they’re best at.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are currently looking for an Assistant Building Surveyor to join our Technical Team in Hong Kong’s premier lifestyle hub - Pacific Place. It is the ultimate place to shop, dine, work, play and relax.  Our Technical Team of specialised engineers and building surveyors are dedicated professionals who drive our sustainable practices forward, make cutting-edge enhancements to our buildings so Pacific Place is even more exceptional, and support our daily operations.


  • Handle inquiries and complaints at the designated / information counter
  • Provide operational support for the loyalty programme, and participate in various promotional activities
  • Handle the membership related matters and manage the VIP concierge areas in organized ways
  • HKDSE/ HKALE or above
  • Minimum 1 year’s relevant experience in customer service & hospitality industry; Preferably with shopping mall experience
  • Candidates with experience in serving premium members, working at and managing premium lounges will be a plus
  • Builds strong customer relationships and delivers customer-centric solutions
  • Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
  • Builds partnerships and works collaboratively with others to meet shared objective
  • Proactive and pleasant personality
  • Fluent in spoken English and Chinese, including Cantonese and Putonghua
  • Basic computer skills such as Excel, Word, etc
  • 5-day work with 9 hours daily, willing to work on a roster basis
  • We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
  • HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

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