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Marketing & Promotions Officer (CRM) - Citygate
Job reference no. : OS00848
Marketing and Sales  |  Permanent  |  Tung Chung
02 Jul 2024
Marketing and Sales  |  Permanent  |  Tung Chung
02 Jul 2024


A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

While we expect our People to deliver game-changing work, what matters most is that our colleagues grow and reach their full potential no matter what stage of their career they’re at. This means empowering them so they can always do what they love and what they’re best at.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are now looking for a talented Marketing & Promotions Officer to be part of our dynamic team.  Reporting to the Marketing & Promotions Manager, the incumbent will assist in all CRM campaigns from the proposal, communication development & execution to post-campaign result evaluation. They will handle the daily operation of CRM Programme and helping the data analysis as well as taking part in system enhancement projects of the CRM programme. Besides, they will assist in CRM project development on process automation and customer journey mapping, and work closely with other departments to ensure the operation & CRM strategy works well.

  • University graduate in Marketing, Business Administration, Communication, or related discipline
  • Minimum 3 years' experience in CRM, customer related analytic projects, loyalty marketing etc., preferably with previous exposure in shopping malls/retail
  • Hands-on experience in end-to-end CRM marketing campaign execution, , offer liaison with tenants, operation, data analysis and customer segmentation from retail industry
  • Good understanding on customer journey and sensible to improve customer experience
  • Good communication and organizational skills
  • Achieves results, even under tough circumstances
  • Relating openly and comfortably with diverse groups of people across levels, functions, culture, and geography
  • Proactive with good attitude
  • We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
  • HRoot Best Employer Award 2023 (Chinese Mainland)


Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

Application Deadline : 1 August 2024

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