A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are currently looking for an Assistant Estate Manager to join our Residential Team. You will lead the day-to-day operations and management of our luxury residential properties of The Orchards. Key responsibilities include providing premier customer service to residents, ensuring regulatory and policy compliance, overseeing the on-site team and contractors, liaising with the Owners' Committee, and managing maintenance works and budgets.

• Deliver professional customer service of the highest quality and make suggestions to enhance services, ensuring resident satisfaction.
• Handle inquiries and complaints from residents in a timely and professional manner.
• Build trust and foster consensus among members of the Owners' Committee, as well as effectively convene Owners' Meetings.
• Prepare annual budgets and manage the Owners' Fund accordingly.
• Organize clubhouse activities and events for the residential community.
• Ensure compliance with all relevant statutory requirements, including the PMSO, BMO, DMC, and house rules.
• Liaise with relevant parties and government departments to address all management and maintenance issues.
• Lead and manage the on-site team, providing training, coaching, and support to staff.
• Monitor the performance of contractors and consultants to maintain high standards.

• Tertiary education in housing management, surveying, or related disciplines.
• Holder of a Property Management Practitioner Licence (Tier 1).
• Preferred membership in the Institute of Housing/Hong Kong Institute of Housing.
• Minimum 8 years of experience in property management of luxury residential developments, with at least 5 years in a supervisory role.
• Demonstrates the ability to make good and timely decisions that keep the organization moving forward.
• Builds strong teams through partnerships and collaborative work, applying diverse skills and perspectives to achieve common goals.
• Adapts approach and demeanor in a timely manner to match the shifting demands of different situations.
• Sound knowledge of building operations and estate management.
• Excellent communication skills and ability to work with people at all levels.
• Highly proactive and customer-oriented with a positive mindset.
• Fluency in spoken and written English, Cantonese, and Putonghua.
• Proficient in using MS Office and Chinese word processing software.

BEHAVIORIAL COMPETENCIES

• Decision Quality
• Cultivates Innovation
• Business Acumen
• Drives for Results
• Ensures Accountability
• Optimises Work Process
• Builds Effective Teams
• Drives Engagement
• Situational Adaptability

• We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
• HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

Application Deadline: 4 December 2024