Concierge - Mid-levels luxury residential | Careers

ABOUT THE TEAM

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are now looking for a talented Concierge to be part of our dynamic team. Reporting to the Concierge Manager, the incumbent will be the deputy in-charge of the overall day-to-day estate operation and management of our luxury residential property.

RESPONSIBILITIES

Providing professional concierge and property management services
Liaising with relevant parties and departments
Maintaining excellent rapport with residents
Handling residents' complaints and enquiries
Issuing maintenance reports, drafting notices and reply letters to residents as required

REQUIREMENTS

• HKDSE/ HKALE or above

• Minimum 3 years’ experience in hospitality or property management industry

• MHKIH/MCIH; or actively looking to attain the qualification, e.g. student member of HKIH. Applicants with relevant experience & knowledge of DMC with good attitude will be considered.

• Excellent communication skills and able to work under pressure

• Passionate, self-motivated, highly proactive, customer-orientated and cooperative

• Fluency in spoken and written English and Chinese including Putonghua

• Basic computer skills on MS Word and Excel

• Willing to work on roster basis

• Holder of valid QAS certificate and Security Personnel Permit (SPP)

BEHAVIOURAL COMPETENCIES

• Customer Focus

• Drives for Results

• Collaborates

• Communicates Effectively

• Demonstrates Self-awareness

• Learning Agility

• Being Resilient

WHY CHOOSE US

We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.